Privacy Policy (AU)

Last Updated: April 3, 2025

Welcome to Top Paw Grooming. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, https://toppawgrooming.com (the "Website"), in accordance with the Australian Privacy Act 1988.

Our Website provides a directory of dog grooming services in Australia.

Information We Collect

The primary way we collect personal information is directly from you when you choose to provide it to us. Currently, this occurs when you use our contact form.

• Contact Form Submissions: When you contact us via the form on our Website, we collect the information you provide, which typically includes your name, email address, the subject of your inquiry (topic selected), and the content of your message.
• Server Logs (Indirect): Like most websites, our hosting provider (Netlify) may automatically collect technical information when you visit our site, such as your IP address, browser type, operating system, and access times. This is generally used for website operation, security, and basic analytics by the hosting provider. Please refer to Netlify's Privacy Policy for more details on their data handling.

We do **not** use tracking cookies for analytics purposes (like Google Analytics) or advertising. Please see our Cookie Policy for information on any essential cookies used.

How We Use Your Information

We use the personal information collected through the contact form solely for the purpose of:

• Responding to your inquiries, questions, or feedback.
• Processing requests related to business listings or reporting incorrect information, based on the subject you select.

We do not use your contact information for marketing purposes unless you explicitly request or consent to it separately.

Data Storage and Security

Contact form submissions are processed using Netlify Forms and are stored securely within the Netlify platform. Access to this information is restricted. We may also receive your submission via email notifications sent to our designated contact email address (toppawgroomingau@gmail.com).

We take reasonable technical and administrative steps to protect the personal information submitted to us against loss, misuse, and unauthorized access or disclosure. However, no internet transmission is ever completely secure or error-free.

Data Retention

We retain personal information submitted through the contact form only for as long as reasonably necessary to address your inquiry and for our internal administrative records. We typically delete contact form submissions after 12 months unless required for ongoing correspondence or legal reasons.

Third-Party Services

As mentioned, we use Netlify for website hosting and form processing. Netlify acts as a data processor on our behalf for form submissions and may collect technical data as outlined in their privacy policy. We do not sell or rent your personal information to other third parties.

Your Rights Regarding Your Data

Under the Australian Privacy Act, you have certain rights regarding the personal information we hold about you that you submitted via our contact form. These may include the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate personal information.
• Request deletion of the personal information we hold about you, subject to certain legal limitations.

To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes. The date of the last update will be indicated at the top of the policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: